When our customers leave us feedback, we listen, no ifs ands or buts! After all, we wouldn’t be where we are today without you. So, we’ve made it our mission to provide superior customer service throughout your car buying experience with us. And if by slim chance you’re unhappy for any reason, please let us know so we can make things right.
Brian 10/14/2025
Great experience from start to finish. The process was smooth, and everyone was friendly, helpful, and professional. Vanessa was especially accommodating and made sure everything went perfectly. No pressure, just genuine people who made buying my new vehicle easy and stress-free. Highly recommend!
Tre Todd 10/13/2025
Fantastic car buying experience! Friendly, transparent, realistic, and accommodating. Monee, Sandra, and Adam were brilliant and supportive throughout the entire process.
Shannon rose 10/11/2025
Great experience buying a car for our daughter! Monee, Adam and Sandra were all very easy to work with!
Daniel McLachlan 10/11/2025
Very pleasant experience and very friendly staff. Originally visited their Fredericksburg location and they had the vehicle I wanted at their Norfolk location and held it for me. They were also able to provide better financing for me and made this an easy process I was comfortable with. I was able to get the vehicle I wanted and am very happy with the process. Monee was very professional, helpful, friendly and made this a pleasant experience.
Samantha 10/11/2025
Monee, Adam, and Sandra were great! We called the night before to tell them what we were interested in and they had them ready for us in the front when we showed up. The process was quick and easy. Everyone was super friendly and when they Monee and Sandra heard i was hungry they brought a tray of snacks out. Everyone was very respectful of time and not being pushy which we loved. Filling out any paperwork with Monee and Sandra was quick, simple, and relaxed. 10/10 would recommend anyone buying a car should start here.
Summer Hudson 10/10/2025
Very friendly environment with a knowledgeable staff. Adam, Monee, and Sandra were all very helpful with our purchasing process.
Thomas Gerke 10/5/2025
Worked with salesman Madyson over email for a two days to find a car for my son and also a car I wanted for an agreeable price. Got to dealership and the cars were ready to test drive and price was everything I expected. In just over an hour both of us were driving away with our new cars. This is the 6th and 7th cars I have bought from Sullivan's. A friend is headed their to buy her own.
One of the best car buying experiences I ever had. Thanks to Madyson, Will and the whole team!
Sean Miles 10/4/2025
Outstanding customer service and sales experience. The team of Adam, Sandra, and Monee were extremely friendly and professional. I would recommend any of my friends or family!